FACTORS PROMOTING USER AND CUSTOMER EXPERIENCE.
We live in a world that is so dynamic such that everything is fast changing because of various reasons. The change factor is even considered a normal thing in many sectors of the economy. The leading sector that is mostly affected is business due to the technological advancement in the sector. The success trailing to every business is dependent on the business being able to deal with the frequent changes that faces it. User and customer experience is a key thing that any business that tries to overlook this fact will be forced of the market unawares.
It must come to the notice of the business that the customers does not live in a stagnant environment and thus their taste and preferences are subjected to constant change and since they are king in any business their changing demands must be met for the business to remain relevant in the market. There are several factors that foster the user and customer experience in any kind of business. Some factors are:.
Maturity of the organization.
Capability of the organization to design strategies that will ensure that a pleasing customer experience is constantly maintained is termed as a mature organization. A mature organization operate well by testing each undertaking that is responsible to the increase of customer experience and ensure that the customer’s needs are aligned to their products and services.
Examination of the feelings of a person concerning a good tends to be trivial in the present mode of corporate operation. A customer would only react against a product after buying it and using it and noting its significance as well as demerits. We can all content to the notion that many people tend to show their emotions on social media and the response on the social media would rely on their choice on social media. It is undeniable that unsatisfied customers would have a negative attitude about and would post it in almost all the sites for people to see and desist from buying the product. On the contrary, if the Client was interested by product they would have pleasant comments about the merchandise would follow and individuals would have an optimistic like towards the product. A point where there is an increasing number of consumers having a positive feeling about the product on a social media, it becomes a surety that the companies have a great number of clientele. This rises from the reasoning that good comment about a product would invite high number of opinions. The emotions of the client further have an impact on the company. In any case a client leave a bad comment on the goods and services offered by the company, it would be the duty of the company to sought out sections where they might have missed the mark and clean the bad status about the customer.